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FAQ

Frequently Asked Questions

General

What is Rosetta?

Rosetta is a clinical text editor with AI-powered assistance designed specifically for healthcare professionals. It combines rich text editing capabilities with a RAG (Retrieval-Augmented Generation) system trained on medical literature to help with clinical documentation and decision support.

Who can use Rosetta?

Rosetta is currently in private beta and available to:

  • Physicians
  • Residents and fellows
  • Medical students (with supervision)
  • Healthcare institutions

Request access →

How much does Rosetta cost?

Pricing details will be announced closer to general release. Beta users have free access during the testing period.

What browsers are supported?

Rosetta works best on modern browsers:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

We recommend keeping your browser updated to the latest version.

Is Rosetta available on mobile?

Currently, Rosetta is optimized for desktop browsers. Mobile support (iOS and Android) is planned for a future release.

Getting Started

How do I get access to Rosetta?

  1. Request access via email
  2. Receive invitation with login credentials
  3. Sign in at philipshih.org/apps/rosetta 
  4. Complete your profile setup
  5. Start creating documents

Do I need to install anything?

No. Rosetta is entirely web-based—no downloads or installations required. Just open your browser and log in.

How do I reset my password?

  1. Go to the login page
  2. Click “Forgot Password?”
  3. Enter your email address
  4. Check your email for reset link
  5. Create a new password

If you don’t receive the email, check your spam folder or contact support.

Can I import existing documents?

Yes! You can import documents in these formats:

  • Microsoft Word (.docx)
  • Rich Text Format (.rtf)
  • Plain Text (.txt)
  • Markdown (.md)

Use File → Import in the application.

Using Rosetta

How do I create a new document?

  1. Click “New Document” in the header, or press Ctrl/Cmd + N
  2. (Optional) Choose a template
  3. Start typing
  4. Document auto-saves every 30 seconds

What templates are available?

Built-in templates include:

  • History & Physical (H&P)
  • Progress Notes (SOAP format)
  • Consult Notes
  • Discharge Summaries
  • Procedure Notes
  • ER Notes
  • Specialty-specific templates

You can also create custom templates.

How do I use the AI assistant?

Method 1: Ask a Question

  1. Click the AI icon or press Ctrl/Cmd + K
  2. Type your clinical question
  3. Review AI-generated response
  4. (Optional) Insert response into document

Method 2: Select Text

  1. Highlight text in your document
  2. Right-click or press Ctrl/Cmd + Shift + A
  3. Choose AI action (explain, expand, simplify, etc.)

Can the AI assistant make clinical decisions for me?

No. The AI assistant provides information and suggestions based on clinical guidelines and evidence, but it:

  • Cannot replace clinical judgment
  • Should not be the sole basis for medical decisions
  • Doesn’t know specific patient details
  • Can help you find relevant information quickly
  • Can suggest evidence-based approaches
  • Can explain medical concepts

Always verify critical information and use your clinical judgment.

How accurate is the AI assistant?

The AI assistant is trained on high-quality medical literature and clinical guidelines, but:

  • Not 100% accurate—always verify critical information
  • Provides evidence grading (high/moderate/low quality)
  • Includes citations for fact-checking
  • Designed to augment, not replace, clinical expertise

For important clinical decisions, consult primary sources and colleagues.

How do I export a document?

  1. Open the document
  2. Click “Export” in the header
  3. Choose format (PDF, DOCX, HTML, or Plain Text)
  4. Select options (metadata, citations, etc.)
  5. Click “Download”

Can I share documents with colleagues?

Sharing features are coming in a future update. Currently, you can:

  • Export and send via secure email
  • Copy/paste into EMR systems
  • Print for physical handoff

Privacy & Security

Is my data secure?

Yes. Rosetta implements enterprise-grade security:

  • Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Multi-factor authentication, role-based permissions
  • Audit Logs: Comprehensive activity logging
  • Compliance: HIPAA-compliant infrastructure

Learn more about security →

Is Rosetta HIPAA compliant?

Yes. Rosetta is designed to meet HIPAA requirements and enters into Business Associate Agreements (BAAs) with institutional users.

Does the AI see patient information?

No. The RAG system is designed with privacy protection:

  • Automatic PHI Detection: Google Cloud DLP scans for PHI
  • Auto-Redaction: Patient identifiers removed before AI processing
  • No PHI Storage: Queries don’t include or store patient information
  • De-identified Only: AI receives only clinical context, no identifiers

Learn more about privacy →

What happens to my documents if I delete them?

  • Deleted documents → Moved to trash (recoverable for 30 days)
  • After 30 days → Permanently deleted
  • From backups → Removed within 90 days

You can request immediate permanent deletion via account settings.

Can Rosetta employees see my documents?

No. Documents are encrypted and Rosetta staff cannot access user content except:

  • With explicit written consent (for support purposes)
  • As required by law with valid legal process
  • For security incident investigation (de-identified when possible)

Where is my data stored?

Data is stored in HIPAA-compliant cloud infrastructure in the United States with encrypted backups in multiple geographic regions for redundancy and disaster recovery.

Technical Issues

Rosetta isn’t loading. What should I do?

Try these troubleshooting steps:

  1. Refresh the page (Ctrl/Cmd + R)
  2. Clear browser cache
  3. Check internet connection
  4. Try incognito/private mode
  5. Update your browser
  6. Try a different browser

If issues persist, contact support with error details.

My document isn’t saving. Help!

Check for:

  • Active internet connection
  • Sufficient storage quota
  • Recent browser updates

Temporary Fix:

  1. Copy your document text
  2. Refresh the page
  3. Create new document
  4. Paste content
  5. Save manually (Ctrl/Cmd + S)

I’m getting “Rate Limit Exceeded” errors.

You’ve made too many AI queries in a short period. Wait a few minutes and try again. Rate limits:

  • Free tier: 100 queries/hour
  • Professional: 1,000 queries/hour
  • Enterprise: 10,000 queries/hour

The AI assistant isn’t responding.

Possible causes:

  • AI service temporarily unavailable
  • Network connectivity issues
  • Query contains restricted content

Try:

  1. Refresh the page
  2. Rephrase your question
  3. Check for PHI in your query
  4. Wait a minute and retry

Keyboard shortcuts aren’t working.

  • Browser conflicts: Some shortcuts may conflict with browser shortcuts
  • Extension conflicts: Try disabling browser extensions
  • OS shortcuts: Some OS shortcuts take priority

Check the keyboard shortcuts reference for alternatives.

Features & Functionality

Can I use Rosetta offline?

Not currently. Rosetta requires internet connectivity for:

  • AI assistant functionality
  • Auto-save and sync
  • PHI detection and protection

Offline mode is planned for a future release.

Can I customize templates?

Yes! Create custom templates:

  1. Create a document with your ideal structure
  2. Add placeholders for variable content
  3. Save as template
  4. Reuse for similar cases

Does Rosetta integrate with my EMR?

Direct EMR integration is planned for future releases. Currently supported EMR systems:

  • Epic (copy/paste workflow)
  • Cerner (copy/paste workflow)
  • MEDITECH (export to plain text)

Coming soon:

  • NextGen (API integration)
  • athenahealth (API integration)

Can I use my own AI models?

Not currently. Rosetta uses a curated RAG system specifically designed for clinical use. Enterprise customers may have customization options in the future.

Is there an API?

Yes! Rosetta provides a REST API for:

  • Document management
  • Template access
  • AI assistant queries
  • Export functionality

View API documentation →

Can I collaborate with teammates in real-time?

Real-time collaboration is planned for a future update. Current workarounds:

  • Export and share documents
  • Use version control manually
  • Create separate documents and merge

Billing & Account

How do I upgrade my account?

Account tiers and pricing will be announced before general release. Beta users currently have full access at no cost.

How do I cancel my account?

Contact support to request account cancellation. You can export your data before cancellation.

Can I get a refund?

Refund policy will be established for paid tiers. Beta users are not charged.

How do I update my billing information?

Billing features will be available when paid tiers launch.

Support

How do I report a bug?

Email philip@philipshih.org with:

  • Description of the issue
  • Steps to reproduce
  • Browser and OS information
  • Screenshots (if applicable)

How do I request a feature?

We’d love to hear your ideas! Email feature requests to philip@philipshih.org.

Is there a user community?

A user community forum is planned for the future. In the meantime:

  • Email questions to support
  • Join our beta tester mailing list
  • Follow updates via email

How do I contact support?

  • Email: philip.shih@ucsf.edu
  • Response Time: Within 24 business hours
  • Emergency Security Issues: Mark as urgent in subject line

Didn’t find your answer?

Contact us: philip.shih@ucsf.edu

Documentation:

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